Terms and Conditions & Refund Policy

The Cancellation Policies listed below apply to all reservations. Please know that US Ghost Adventures, Brickhouse Inn, and Welty House Llc (Company) will always adhere to individual tour policies when applicable. All sales are final, with the following policies on refunds and changes. Click here to read the conditions for GhostFlix and digital products. Please note that room reservations have a different cancellation policy than tours.

Room Reservation Cancellation

Tour Cancellation

6 days prior to departure: Non-refundable
7-21 Days Prior to Departure Date: 50% refundable
22 Days or more Prior to Departure Date: 90% refundable

Room / Lodging

Room reservations canceled greater than 30 days in advance will receive a 50% refund
Reservations may be rescheduled to another date within 2 weeks for a 25% change fee in lieu of cancellation
Room changes are subject to a 10% change fee

Conditions

Missed Tours
Refunds will not be given for those who arrive late or cannot find the meeting location. It is the guest’s responsibility to arrive at the appointed place at the appointed time.

Rescheduling and Rebooking
Reschedule requests must be approved in advance and are subject to a $10 rebooking fee. We do not guarantee rescheduled tours. If a rescheduled tour does not happen, your rebooking fee is subject to a full refund, but not the original purchase price.

Equipment Rentals
No guarantees are made on any equipment rented, including EMF detectors. We cannot control how EMF detectors respond to the environment and events. If the device stops working, you must notify your tour guide immediately and request a replacement. If no replacement is available, and you notified your tour guide that the device stopped working less than 30 minutes into your tour, we will grant a 50% refund. Refunds will be granted for equipment and souvenirs not received.

Satisfaction
While dissatisfaction of tour does not warrant a refund, we will review all requests on a case by case basis.

Removal from Tour
While rare, there are instances where disruptive and intoxicated guests must be removed from the tour. Guests removed from the tour are not subject to a refund.

Extended Tours
Refunds will not be granted for the difference in price of an extended tour for guests who ordered an extended tour and changed their mind before taking it.

HOW TO CANCEL A RESERVATION

We will process your cancellation/reschedule request within one to three business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with a customer service representative or tour guide without emailing a request will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

Amendment Fees:

Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs will be subject to a minimum 10 percent Rebooking Fee, per change. Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

GhostFlix Terms & Conditions and Refund Policy

This Terms & Conditions and Refund Policy (Policy) governs US Ghost Adventures’ (Company) policy for refunds and obligations associated with this Policy.

By using the GhostFlix Platform in any way, you are indicating that you (User) have read and that you understand and agree to be bound by this Terms & Conditions and Refund Policy.

Refund and Cancellation policy

Thank you for agreeing to and abiding by these terms and conditions.

General Provisions

This Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract. The benefits provided under this Policy are not assignable or transferable by a User.

All determinations of GhostFlix with respect to the Policy shall be at Company’s discretion, and final and binding on the User.

Company reserves the right to modify or terminate this Policy, at any time, in its sole discretion. If Company modifies this Policy, we will post the modification on the Platform website or provide you with notice of the modification. Company will continue to process all claims prior to the effective date of the modification.

By participating in this Live Stream event, I agree to be bound by the following terms and conditions:

Severability. If any provision or part of a provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Modifications to these Terms. Company reserves the right to modify these Terms at any time.

Survival. If you or we terminate these Terms, the clauses of these Terms that reasonably should survive such termination will remain in effect.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY PROVIDES THE EXPERIENCE(S) “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Indemnification

You agree that if, despite this Policy, you or anyone on your behalf make a claim against the Company relating to an Event, you will indemnify and hold the Company harmless from any liability, demand, loss, damage, or costs which the Company may incur as the result of such claim.

You affirm that you HAVE READ THIS POLICY AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.